TERMS & CONDITIONS

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CANCELLATION POLICY

BOOKING CANCELATIONS:   

3 Months before stay date - 90 % back,

2 Month before stay date - 70% back, 

1 Month before stay date - 60% back

3 Weeks before stay date - 20% back,

2 Week before stay date - 0% back

No Shows, No Refund and you loose your booking automatically. 

    

Check in times strictly @ 14H00 till 17H00 (pm)

Please arrange for late arrivals, after five if not arrived, booking will be seen as a no show if there is no prior arrangement for a late arrival and you will forfeit your booking and fees paid.) 

 

Check out times strictly @ 10H00 (am)

 If you require to hang around a bit longer you can do so in the communal areas, not a problem!

(a penalty will be charged for late book outs in the rooms, as it inconveniences the new guests who booked the room for that day by delaying our time for room cleanup and change over)

 

Payments Terms & Conditions Required By Law

 

MINIMUM TERMS AND CONDITIONS INTERNET MERCHANT REQUIREMENTS

CREDIT CARD PROCESSING - ANNEXURE A

 

Surf Kite Sleep ( The Surf Shack - Backpackers )

Support & accounts: info@surfkitesleep.com / info@thesurfshack.co.za

www.surfkitesleep.com / www.thesurfshack.co.za

 

1. Detailed description of goods and/or services

Surf Kite Sleep (The Surf Shack- Backpackers) is a business in the Accommodation & Travel industry that supplies Accommodation to business, tourist, travellers, backpackers & holiday goers.

 

2. Booking policy

Subject to availability and receipt of payment, requests will be processed within same day or next day of making the booking and confirmation of bookings will only be confirmed and secured once a deposit & payment has been received by way of Credit Card Payment, EFT, Paypal or Forex Payment to Surf Kite Sleep (The Surf Shack - Backpackers). Your confirmation will be sent via Email from Surf Kite Sleep (The Surf Shack - Backpackers) with a 50% deposit payment on the invoice subtracted showing the remaining balance to be paid on the day of arrival, with a booking number and the room name you have booked..  

 

3. Export restriction

The offering on this website is available to South African clients and International clients worldwide.

 

4. Refunds & cancellation policy

The provision of accommodation & services by Surf Kite Sleep (The Surf Shack - Backpackers is subject to availability. All booking made can only be made if there is availability. In cases of unavailability it won't be possible to make the booking, Surf Kite Sleep - (The Surf Shack- Backpackers) will refund the client according to the Cancellation Policy, if the client wishes to Cancel His/Her booking.

 

Cancellation of booking in the right time frame for a full refund made by the client will attract a R200.00 refund administration fee for fees charged by credit services company and also booking company.

5. Customer Privacy policy

Surf Kite Sleep - (The Surf Shack - Backpackers) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

 

6. Payment options accepted

Payment may be made via Visa, MasterCard , Cheque Cards, Credit cards or by bank transfer, Forex payments or PayPal into, Surf Kite Sleep bank account which is The Surf Shack - Backpackers Account, the details of which will be provided on request.

7, Credit card acquiring and security

Credit card transactions will be acquired for Surf Kite Sleep (The Surf Shack - Backpackers via Virtual Card Services (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. VCS uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.vcs.co.za to view their security certificate and security policy.

 

8. Customer details separate from card details

Customer details will be stored by Surf Kite Sleep - (The Surf Shack - Backpackers) separately from card details which are entered by the client on VCS secure site. For more detail on VCS refer to www.vcs.co.za

 

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 

10. Responsibility

Surf Kite Sleep - (The Surf Shack - Backpackers) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

11. Country of domicile

This website is governed by the laws of South Africa and Surf Kite Sleep (The Surf Shack - Backpackers) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

12. Variation

 

Surf Kite Sleep - (The Surf Shack - Backpackers) may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

13. Company information

This website is run by Surf Kite Sleep (The Surf Shack - Backpackers) (sole trader / private company based in South Africa trading as Surf Kite Sleep (The Surf Shack - Backpackers)

 

14. Surf Kite Sleep (The Surf Shack - Backpackers) contact details

Email: info@surfkitesleep.com

            info@thesurfshack.co.za

Website: www.surfkitesleep.com

                www.surfkitesleep.co.za

                www.thesurfshack.co.za

Paypal : info@thesurfshack.co.za

               info@surfkitesleep.com

Contact Telephone: +27 073 109 2337

               

We look forward in having you as our guests here at Surf Kite Sleep / The Surf Shack - Backpackers.

Cell:+27-(0)73-109-2337

Tell: +27(0)21 554 3559

© 2019by SURF KITE SLEEP Pty.Ltd / All rights reserved. Right of admission reserved. www.thesurfshack.co.za / www.surfkitesleep.co.za / www.surfkitesleep.com

42 Watsonia Road, Westbeach or

1 Stirling Road, Westbeach

Blouberg, Cape Town,

South Africa